Shipping policy

Shipping Policy

Thank you for choosing Ausetia for your shopping needs. This shipping policy outlines important information regarding the shipping of your orders.

  1. Shipping Regions

We offer shipping services both locally and internationally. We ship to all regions and countries worldwide.

  1. Shipping Methods

We provide standard shipping for all orders.

  1. Order Processing and Delivery Time

Order processing typically takes 1 business day for local shipments and 5 business days for international shipments. Please note that these timeframes are estimates and may be subject to slight variations due to unforeseen circumstances or customs processes.

  1. Shipping Fees

Shipping fees are calculated based on the destination and weight of the package. The exact shipping cost will be displayed at the checkout before you complete your purchase.

  1. Tracking Information

We provide tracking information for all orders. Once your order is shipped, you will receive an SMS with your tracking details. You can use this information to track the progress of your shipment.

  1. Backordered Items or Pre-Orders

At this time, we do not offer backordered items or pre-orders.

  1. Lost or Damaged Packages

In the unfortunate event that your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue. Depending on the circumstances, we may offer a replacement or a full refund.

  1. Shipping Guarantees and Insurance

We take utmost care to ensure that your order is packaged securely and arrives in pristine condition. However, we do not offer specific shipping guarantees or additional insurance options at this time.

  1. Order Cancellations or Address Changes

If you need to cancel your order or make changes to the shipping address before it is shipped, please contact us promptly via email at info@ausetia.com or send us a direct message on Instagram (@ausetia.co). We will do our best to accommodate your request, provided that the order has not been shipped yet.

  1. Local Pickup

We currently do not offer local pickup options for orders. All orders will be shipped to the provided address.